FREE Shipping to 35+ Countries

FREE Shipping to 35+ Countries

Shipping policy

Shipping  & Payment Policy

 

Shipping Policy

At Amsterdam City Prints, we believe in providing a seamless shopping experience. Please take a moment to review our shipping policy for more details:

1. Processing Time:

  • Orders are typically processed and shipped within 10-12 business days, excluding weekends and holidays.
  • During peak seasons or promotional periods, processing times may be slightly extended.

2. Shipping Rates:

  • We offer free shipping to all countries within our delivery network.

3. Shipping Methods:

  • We partner with reputable carriers to ensure reliable and timely delivery.

4. International Shipping: 

  • We offer free shipping to the following countries:
    Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, and USA.

    Customers are responsible for any customs duties or taxes imposed by their respective countries.
  • For shipping to the countries not listed above, please reach out to us to inquire about shipping costs and available options. We will assess whether it is feasible to ship to your location.

5. Order Tracking:

  • Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your package.

6. Delivery Issues:

  • Amsterdam City Prints is not responsible for delays in delivery caused by unforeseen circumstances, such as weather conditions, natural disasters, or customs delays.
  • If you encounter any issues with your delivery, please contact our customer support team, and we will assist you in resolving the issue.

7. Incorrect Addresses:

  • Customers are responsible for providing accurate shipping information. Please double-check your shipping address during checkout.
  • If an incorrect address is provided, contact us immediately. We will do our best to update the information before the order is shipped.

8. Returns Due to Unsuccessful Delivery:

  • In the event of an unsuccessful delivery due to an incorrect address or failure to retrieve the package, additional shipping charges may apply for reshipment.

9. Contact Information:

  • For any shipping-related inquiries or assistance, please contact our customer support team at info@amsterdamcityprints.com or +31 20 779 40 68.

By placing an order with Amsterdam City Prints, you agree to the terms outlined in this shipping policy.

Amsterdam City Prints
Pontsteiger 60
1014ZP Amsterdam
The Netherlands
Email: info@amsterdamcityprints.com
Tel.: +31 20 779 40 68


 

Payment Policy

We aim to make your shopping experience secure and convenient. Please read our payment policy to understand how we handle payments for your orders:

1. Accepted Payment Methods:

  • We currently accept the following payment methods:
    • Credit Cards (Visa, MasterCard, American Express, Maestro)
    • Debit Cards
    • PayPal
    • iDeal
    • Bancontant
    • UnionPay
    • Shop Pay
    • Apple Pay
    • Google Pay

2. Secure Transactions:

  • All transactions conducted on our website are encrypted using secure socket layer technology (SSL) to ensure the confidentiality of your personal and payment information.

3. Billing Information:

  • Customers are responsible for providing accurate billing information during the checkout process. Please double-check your billing details to prevent any processing delays.

4. Order Confirmation:

  • Upon successful completion of your order, you will receive an order confirmation email. This email serves as acknowledgment that we have received your order.

5. Currency:

  • All prices on our website are listed in Euro. If you are ordering from a country with a different currency, the final transaction will be converted to your local currency based on the exchange rate at the time of purchase.

6. Payment Authorization:

  • By placing an order on our website, you authorise us to charge the provided payment method for the total amount of your order, including any applicable taxes and shipping fees.

7. Payment Security:

  • We prioritize the security of your payment information. We do not store your credit card information on our servers after the transaction is complete.

8. Payment Issues:

  • If you encounter any issues with the payment process, please contact our customer support team at info@amsterdamcityprints.com or +31 20 779 40 68 for assistance.

9. Refunds and Returns:

  • Refunds for returned items will be processed to the original payment method. Please refer to our Refund Policy for more details.

10. Payment Promotions:

  • From time to time, we may offer promotions or discounts related to specific payment methods. These promotions will be clearly communicated on our website.

11. Contact Information:

  • For any payment-related inquiries or assistance, please contact our customer support team at info@amsterdamcityprints.com or +31 20 779 40 68.

By placing an order with Amsterdam City Prints, you agree to the terms outlined in this payment policy.

Amsterdam City Prints
Pontsteiger 60
1014ZP Amsterdam
The Netherlands
Email: info@amsterdamcityprints.com
Tel.: +31 20 779 40 68